The demands for urgent care are growing steadily. Retail medical clinics in 2018 were 14 times higher in number than 10 years ago. Urgent care center staffing is critical in meeting this demand. Hiring and maintaining a cohesive team will ensure visitors will have a positive experience and choose your facility for their future healthcare needs. Whether you have an urgent care startup or flourishing business, the staff you choose will be a major factor in your future success. Here are five vital tips for staffing a successful urgent care center.
Conduct Thorough Background ChecksAny employee you hire should have a clean background. Performing thorough background checks can save you from potential legal headaches later on. Follow up on references. Make sure that all necessary paperwork is properly completed. You also need to make sure that all relevant state and federal medical requirements are followed in the hiring process.
Create Clear Job Descriptions and Employment PoliciesStaff should clearly know what is to be expected from them. Job descriptions should clearly state all the duties they are required to perform at the urgent care clinic. Go over these duties during the interview or orientation to make sure the new employee understands them. Employment policies should hold them accountable for these tasks. These policies need to be consistently enforced. Having the appropriate policies in place can reduce the impact of medical malpractice or other legal issues.
Provide Proper TrainingAll new employees should receive proper training before being allowed to see any patients. Staff should be able to clearly understand how the electronic medical records system and the company’s internal processes work. Offer specific training to keep up with any changing medical requirements. Foster educational growth with seminars and conferences.
Implement Burnout SupportBurnout is a leading cause of turnover with medical facilities because employees are typically on-call or working weekends and holidays. You can minimize burnout by having the proper staff to patient ratios. Consider offering counseling services at your urgent care center to employees. You can also offer flexible scheduling to employees in order to foster a proper work and life balance.
Reward Staff Who Go Above The Call of DutyEncourage your staff to provide a top-level positive experience for patients. Staff who feel valued will work and try harder. Provide an environment where staffers are encouraged to express ideas for improvement. Offer incentives to staff to perform at levels beyond normal expectations. The vibes of happy staff will spread to your patients as well.
The staff you hire reflects who you are as an urgent care business to the people it serves. Hiring and maintaining the right people is critical to your success. Take your time in selecting the right candidates. Provide the training they need and foster their growth. By following these tips, you will have a profitable urgent care business that people will flock to in their time of need.
Intuitive Health is one of the most progressive retail healthcare companies in the US.