Patients demand better service
The INTUITIVE ER & Urgent Care facilities rank in the top 1% of global retailers for customer service. How? We listen, respond, and improve based on every patient's (over 20,000 pieces of feedback annually) recommendations and feedback. INTUITIVE utilizes Net Promoter Score (NPS), a standard global retail customer satisfaction method to measure operational excellence. Additionally, we do not utilize any reputation management firms, or push customers to fill out surveys while in our facilities, so the feedback is real and honest.