"I think the biggest challenge is making certain that everyone at all levels of our organization understand why NPS score is important and what those drivers are and why we do what we do," said Jay Woody, chief medical officer of Intuitive Health and co-founder of Legacy ER & Urgent Care.
Customer Gauge: 12 Ways to Improve Your Net Promoter Score (NPS)
Healthcare is increasingly recognizing that providing a positive patient experience can reap significant benefits. Intuitive Health knows that ...
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The time has come for the healthcare industry to shift its focus and become customer-centric. The traditional healthcare model, which historically ...
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Organizations prioritizing customer experience in today's healthcare landscape have realized significant benefits, including enhanced customer ...
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