Urgent care centers can be a challenge to manage, particularly because it's hard to know what to expect at a walk-in style clinic. People come to urgent care clinics for a variety of care types, meaning no two days working at an urgent care clinic are going to be the same. Here are a few management tips that professionals consulting for urgent care centers recommend.
Be Ready For Anything
Unfortunately, almost nobody genuinely wants to visit an urgent care clinic or other medical facility. People come to urgent care clinics when they have to out of necessity, due to illness or injury. This means that you'll see people with all sorts of injuries or conditions coming into your clinic, from simple, easily solved problems to major injuries. Make sure you and your staff are prepared for some unique circumstances.
Know When To Refer
While it's important to be ready for just about anything, not all problems can be resolved during a visit to urgent care. Sometimes, your patients will need to take their injuries or illnesses to the emergency room, and it's important to refer them quickly when this happens. This ensures they're getting the medical care they need, while also not interrupting the flow of business at your urgent care business.
Consider Your Costs
One of the keys to running a profitable urgent care business is keeping your operation costs in mind. Generally speaking, some services tend to be more affordable at urgent care; the average cost of treatments at a retail clinic is approximately 30% to 40% less than at a physician's office. In order to maintain these prices, do what you can to keep your operational costs lower.
Get Outside Help
Managing an urgent care business takes work, and it's not always easy to know the right course of action. Consulting for urgent care centers can be incredibly useful for determining management techniques specifically for your care center.
Urgent care businesses can be difficult to run, but with the right help and tips, you'll be able to help patients through some of their more difficult struggles. For more information on consulting for urgent care centers, contact Intuitive Health today.
As cities and suburbs across the United States grow in size, the need for urgent care centers is constantly increasing. Many towns have neither the space nor the need for a dedicated hospital. Emergency rooms and urgent care facilities provide essential services without the enormous operating costs of a larger facility.
Those wondering, "What does it cost to start an urgent care clinic?" will be pleasantly surprised at how quickly these facilities can break even. This financial stability is achieved through a number of tactics to maximize a clinic's patient base and efficiency. Most of these improvements come from these three strategies:
Emergency room and urgent care under the same roof
By sharing a building, emergency departments and urgent care clinics help each other handle the price of the property, maintenance, and utilities, can vastly reduce operating costs. As an added bonus, their proximity helps to reduce the widespread issue of emergency room overcrowding, an improvement which can spell the difference between life and death for patients arriving in critical condition.
Nothing can hinder the success of an urgent care startup like choosing the wrong spot for the clinic. By partnering with Intuitive Health, individuals looking to start a clinic have the advantage of utilizing the organization's unique algorithm, which incorporates more than 25 factors into its decision-making process.
It can be very difficult for new urgent care clinics to acquire the data necessary to make informed decisions about maximizing patient retention. With the advanced customer metrics provided by Intuitive Health, clinics will gain the ability to assess and respond to patient feedback in real time.
There were 14 times as many medical retail clinics in 2018 than there were the previous decade. Get involved in the quick care industry -- stop worrying, "What does it cost to start an urgent care clinic?" and start putting a plan together today. The expert urgent care consultants at Intuitive Health will help you create the perfect clinic to serve your community at an accessible cost.
Medical care has changed drastically over the past few years. From new technology to better treatment options, patients are getting the care they deserve. And a big part of this has been the increasing popularity of urgent care centers. In 2000, walk-in medical facilities were developed and by 2016, there were more than 2,000 urgent care facilities across the United States -- and this number is still growing. So if you've decided to start your own profitable urgent care business, here are a few ways you can build and increase patient retention.
Make services convenient: The whole point of urgent care centers is for them to be convenient options for medical care. So when you open an urgent care startup, you need to make sure your services are convenient. Your hours should be as flexible as possible, especially after-work and weekend hours. You should offer a wide variety of services so it can truly be a one-stop-shop for patients. Additionally, you should keep convenience in mind when choosing a location for your center.
Listen to your patients: One of the biggest mistakes new businesses of any kind can make is not listening to feedback. So as a new urgent care business, it's essential to ask your patients for feedback and actually listen to it. Do they want a more comfortable environment? Is there a specific service you don't offer that they want? Showing your patients you truly care about them and want them to have the best experience possible is going to play an immense role in retaining patients.
Work with urgent care consultants: Starting and running a profitable urgent care business is not an easy task. This is especially true if the owners are comfortable with the medical side, but not so much the business side. Remember, the business aspects of an urgent care center are just as important as the medical care aspects. So to successfully attract and keep patients, consider investing in consulting for urgent care centers. Consultants can help establish a business model and focus on marketing efforts as well.
A medical center doesn't exist without patients. So keep these tips in mind to not only bring in new patients, but retain them as well.
When most people think of startups, they think of the tech industry or maybe, if you're lucky, an online crowdfunding campaign. However, an entirely different sector of start-up businesses is out there: urgent care startup clinics. Starting up an urgent care clinic can be a huge undertaking, but with the right tips and tricks up your sleeve, you'll find your urgent care business taking off in no time.
For more information on starting your urgent care business, contact Intuitive Health today
Urgent care centers are becoming increasingly popular across the U.S. as a growing number of Americans value convenient medical care over primary care. In fact, up to 19% of U.S. households visited a retail medical clinic in the last year.
But it isn't enough to rely on the popularity of urgent care for your clinic to be a success. Here are four mistakes new urgent care startups make and how you can avoid them yourself.
There were approximately 2,800 retail medical clinics in the U.S. in 2018. But not every urgent care startup is successful. Like any other business, your urgent care center needs to have marketing strategies and customer service and bring in new clientele.
The urgent care consultants of Intuitive Health can help set your urgent care startup on the right track. To learn more about our urgent care business consulting services, contact Intuitive Health today.
In 2016, U.S. the retail medical market size was valued at $1.4 billion with a compound annual growth rate of 20% through year 2025. Urgent care clinics continue to serve as an accessible and affordable form of healthcare and a viable alternative to the ER. While urgent care start up costs vary, it's often worth the investment when the process is carried out properly. Here are just a few urgent care mistakes to avoid.
Picking the Wrong Community
First, make sure to do thorough research on the community in which you're planning to open your urgent care clinic. It's no surprise that urgent care profit margins are higher the more patients you treat, so in areas that have a declining population or are otherwise unsuitable for a clinic, you may be missing out on revenue. Explore regions thoroughly and choose a location that has plenty of people without a fierce competition.
Investing in Unnecessary Expenses
Starting off, it can be difficult to determine which expenses are necessary and which expenses may be able to wait until your business is a bit more established. One way to minimize the risk of unnecessary expenses is to start with a small range of treatment options and expand them as your business grows. Urgent care consultants can help you to work out a spending plan that's financially viable for both the short term and long term.
Not Adjusting Your Business Plan As Needed
Finally, even if you've put all the planning in the world into your business, it's important to re-evaluate your overall plan if things start to fall through the cracks or are otherwise not going as expected. A failed business plan doesn't have to ruin your urgent care clinic, but if you don't do anything to stop it, it likely will. Staying vigilant and knowing when to take recourse is the key to keeping your urgent care operation afloat.
Ultimately, urgent care start up costs can really add up, so if you're in need of professional consulting for urgent care centers, it's best to take immediate action and ensure your business plan can hit the ground running. For more information about urgent care start up costs, contact Intuitive Health.
Urgent care centers have become a staple in American society. After their introduction in 2000, millions of people began to realize how large a role convenience plays in medical care. If you're not facing a true medical emergency but require somewhat immediate help (and therefore can't wait two weeks to see your primary care provider), urgent care clinics offer an easy and affordable solution. For the insured, under-insured, and uninsured alike, urgent care centers offer practical, on-demand medical services.
As such, starting your own urgent care center has become a lucrative business. With the proper urgent care business model -- in addition to some help from urgent care consultants -- you can tap into this profitable market. While there are a number of important factors that come into play in your urgent care business model, location is one of the most influential. Let's take a look at the two main aspects of choosing a good location for your urgent care center.
Establishing an effective urgent care business model begins with a simple piece of real estate. Find the right one in the right area, and you'll be helping the community as much as profiting from it.
It's easy to associate the word startup with the innumerable tech firms dotted around Silicon Valley and posturing themselves as the next best thing. We also know that most tech startups seeking funding never reach the coveted status of unicorn.
The good news for startups in the healthcare industry is that healthcare is universally essential (unlike the millions of useless apps out there). However, just because healthcare is universally necessary, that doesn't mean the business plan supporting it can be lacking. With saturated hospitals and a record number of Americans with health insurance, we've since seen a marked rise in retail medical centers, urgent care clinics, and other healthcare facilities with similar structures.
Throughout 2018, the number of retail medical clinics actively operating in the United States has been about 14 times higher than it was a decade ago. It's safe to say the idea of an urgent care startup is currently en vogue, but we want to make sure that they don't become a dime-a-dozen and poorly operated to boot. Here's what you should be thinking of before you attempt to start an urgent care center.
Remember, Patients Are Always First
This is your duty as healthcare professionals. In every consideration you make for your urgent care startup, think of the potential patients. Have you secured enough space to serve them properly? Are you in an easily accessible, convenient location? Will you have ample medical staff to provide exceptional care? Can you partner with other healthcare facilities in the area? All of your initial urgent care startup considerations should end up being patient-oriented. Because without them, you've already failed.
What Does It Cost To Start An Urgent Care Clinic?
You cannot escape the question of the cost of an urgent care startup. Aside from literally having the financial capability to open an urgent care center, you must consider its scalability. After you've gotten your initial logistics of patient care and the ability to provide the best possible service, it's vital to consider how your urgent care will grow as a business. Your urgent care business model should look to the future and factor in growth, hardship, and how it'll maintain an edge. Healthcare is a notoriously volatile industry where patients continuously have a growing pool of care options. Make sure you have plans in place that attract patients from day one to day 10,000 and beyond.
Consider Consulting For Urgent Care Centers
Urgent care business consulting is an important element to consider, especially if you're a group of medical professionals foraying into the business world for the first time. It's important to remember that excellent medical treatment and the business side of an urgent care startup are very different things. Be sure to opt for guidance when needed and even when not needed. You never know where a fresh new idea might come from.
We'll tackle more specifics in future blogs, but since you've been bitten by the urgent care startup bug, we want to make sure you don't catch the fever. There's a reason the word care is in healthcare. We don't do anything haphazardly, medically or otherwise.
Intuitive Health and Riverview Health Break Ground in Fishers, Indiana, on the First of Four New Dual Model ER & Urgent Care Facilities
FISHERS, Ind., October 30, 2018 (Newswire.com) - Intuitive Health, a Texas-based company that is a leader in the dual model ER and urgent care under one roof, has broken ground with partner Riverview Health on the first of four new facilities in the Hamilton County area north of Indianapolis. Surrounded by key board members, partners and city officials, Seth Warren, CEO of Riverview Health, and Thom Herrmann, CEO of Intuitive Health, delivered details of the venture and the positive impact the facility will make to the families and economy of the county.
Fishers, which was recently voted the No. 1 place to live by Money Magazine, will be home to the first location. The site is located adjacent to the new Top Golf and will feature both a full-service emergency room and urgent care under one roof. The facility is designed to be welcoming with easy in-and-out access and will feature over an acre of green space.
"Patients want convenience, immediate access to care, better customer service and greater transparency into the billing process," said Thom Herrmann, CEO of Intuitive Health, a company that pioneered the combined emergency care and urgent care model in Texas over 10 years ago and whose facilities now rank in the top one percent of global retailers in customer satisfaction. “Bringing urgent care and emergency care to the families of Fishers allows us to meet many of their expectations.”
In addition to Fishers, Intuitive Health and Riverview Health are building three additional locations in Hamilton County. The four clinics will be designed to simplify how patients access immediate, appropriate care while lowering their out-of-pocket costs. All of the facilities will be located in attractive retail settings and by offering emergency care and urgent care in one facility, the patient will no longer have to choose where to go to access the right care in their time of need.
The Fishers facility will be open by the end of 2019 and the remaining facilities are expected to open in early 2020.
Presbyterian Healthcare Services partners with INtuitive Health to introduce 24/7 emergency and urgent care clinics in New Mexico
ALBUQUERQUE, N.M.- Presbyterian Healthcare Services, a national leader in innovative integrated health systems, has announced its partnership with Texas-based INTUITIVE HEALTH to bring a new venue of care – 24/7 combined emergency and urgent care clinics – to New Mexico.
The four clinics will be designed to simplify how patients access immediate, appropriate care while lowering their out-of-pocket costs. The facilities will be located in typical retail settings and by offering emergency care and urgent care in one facility, patient will no longer have to choose where to go to access the right care in their time of need.
"Patients want convenience, immediate access to care, better customer service and greater transparency into the billing process," said Thom Herrmann, CEO of INTUITIVE HEALTH, a company that pioneered the combined emergency care and urgent care model in Texas over 10 years ago and whose facilities now rank in the top 1% of global retailers in customer satisfaction. “Bringing urgent care and emergency care clinics to a new market allows us to meet many of their expectations.”
The new clinics will eliminate the need for patients to decide if their symptoms require a visit to urgent care clinic or an emergency room by providing a location that offers both.
“Across the industry, insurers and providers are trying to help guide consumers to the appropriate level of care. Instead of asking patients to self-diagnose and determine the right venue on their own, Presbyterian and INTUITIVE saw the opportunity to improve the patients’ experience and decrease their guesswork by creating a single venue with 24/7 access to both services,” said Clay Holderman, executive vice president and chief operating officer, Presbyterian Healthcare Services.
At the walk-in clinics, each patient will be assessed by a clinician and then treated. This approach makes care more affordable by avoiding the higher costs of emergency care if patients require urgent care. The clinics will also offer 24/7 access to urgent care, which is typically only offered through the early evening.
The facilities are expected to open by the end of 2019.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. Presbyterian is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with more than 11,000 employees.
About INTUITIVE HEALTH LLC.
Founded in 2008, INTUITIVE HEALTH changed the way patients accessed ER and urgent care services by providing emergency and urgent care services under the same roof, accessed by the same entrance and offered in highly convenient retail locations. INTUITIVE has built an exceptional customer service model, with industry-leading satisfaction ratings. Intuitive saves patients, payors and employers millions of dollars each year by eliminating inappropriate emergency room utilization. INTUITIVE partners with leading health systems nationwide to build, operate, and launch combined ER & UC retail-located healthcare facilities. Please visit IHERUC.com for more information.