- Eliminates the need to choose between visiting an ER or Urgent Care
- No waiting and efficient door-to-door times
- Convenient retail location and positive retail experience
- Concierge level customer service
Intuitive Health’s Emergency Room and Urgent Care facilities rank in the top 1% of global retailers for customer service. How? We listen, respond, and improve based on every patient’s (over 20,000 pieces of feedback annually) recommendations and feedback. Intuitive Health utilizes Net Promoter Score (NPS), a standard global retail customer satisfaction method to measure operational excellence. Additionally, we do not use any reputation management firms or push customers to fill out surveys while in our facilities, so the feedback is real, honest, and done without bias.
Intuitive Health ER & Urgent Care NPS
Intuitive Health ER & Urgent Care Online Reputation
Intuitive Health has become the nation's leading healthcare customer service organization on the foundation of Servant Leadership; a culture of influencing people to work toward goals for the common good, with character that inspires confidence.