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Spending years in the health care industry, learning processes and procedures comes with time. There are typically traditional ways medical facilities operate, including urgent care clinics, doctor offices, hospitals and emergency departments. Most, if not all, have relied on a fee-for-service model of health care instead of  retail health care. This standard favors payers by prioritizing providers with compensation […]

What is ER Utilization?  ER utilization or emergency department utilization (EDU) is an assessment of the actual rate of ER department usage or predicted usage rate. ERs are only meant to be utilized for emergent services, but sometimes people come in for treatment that is considered non-emergent. While emergency rooms will treat patients with non-emergent conditions, patients […]

Whether consumers visit a freestanding urgent care clinic or an emergency room, they will experience gaps in both systems. Without fail, it is the patient who is almost always bound to fall through these gaps. Most ERs come with hefty deductibles, at around $2,250, to discourage inappropriate utilization. In addition, they are overcrowded. Urgent care facilities offer […]

Hospitals that want to expand their footprint, improve inefficiencies or reduce costs might consider the joint venture model and similar collaborative models of care that allow them to position their organization for future success. The goal of a hospital joint venture is to enhance the ability to collaborate with other partners to gain expert expertise without increased […]

Providing a patient with a top-quality experience and improving performance is critical for any health care business. A positive customer experience builds trust and loyalty, meaning more repeat customers, word-of-mouth referrals and individuals who will advocate for your brand. Yet, despite knowing that growth depends on how their customers perceive the service they provide, few […]

The healthcare industry is changing more rapidly than any other. Healthcare providers, payers and pharmaceutical companies are all impacted by the demand for consumer-centric care. To survive in this new paradigm, they need to understand their customer — the patient — and how their needs, behaviors and expectations are changing.   One of the most critical issues in US […]

Intuitive Health is 100 percent committed to providing exceptional service to every single patient every single time they visit.  We do this by implementing our principles and process for every patient, every time.  We strive to make our patient’s healthcare experience as simple and as pleasant as possible, and we want to provide an experience that they tell their friends and family about.  […]

The New ProMedica Toledo Hospital Emergency and Urgent Care will be the First of Its Kind in Northwest Ohio TOLEDO, Ohio, June 29, 2021 –  ProMedica has partnered with Dallas-based Intuitive Health to bring the first hybrid emergency room and urgent care clinic to support the growing needs of residents and businesses in northwest Ohio. […]

What is Retail Healthcare? Retail Healthcare is a mindset designed to address the consumer demand for better customer service, better convenience, better patient satisfaction and a better experience. Think of Chick-fil-A, Ritz Carlton, Disney—each of these brands provides outstanding customer service and has mastered the customer experience.  For decades, the traditional healthcare system was the […]

Partnering with Dallas-based Intuitive Health on Innovative Concept Baptist Health has partnered with Dallas-based Intuitive Health to bring the first hybrid emergency room and urgent care clinic to Southern Indiana. The new facility will be located in the Jefferson Ridge development near the intersection of I-265 and Highway 62 in Jeffersonville. “We are excited to […]